FAQs
YSL BOUTIQUES
WHERE DO I FIND YSL BEAUTY BOUTIQUES?
Yves Saint Laurent Beauty has 2 boutiques in UAE:
The Dubai Mall: YSL BOUTIQUE – PERFUMERY & CO – FASHION AVENUE – 2ND FLOOR
Phone: +97143253509
Mall of The Emirates: GROUND FLOOR
Phone: +97143209624
CAREER AT YSL BEAUTY
HOW CAN I WORK FOR YSL BEAUTY?
With more than 35 years of expertise in the Beauty Industry, Yves Saint Laurent has set the bar for excellence in service and product innovation. Learn what it’s like to work for YSL Beauty, including job responsibilities, learning & development and career growth opportunities.
If you love to create a moment of magic with every client, YSL is the brand for you. To apply, please, send your CV at this address:
HOW DO I BECOME A YSL BEAUTY ARTIST?
All Yves Saint Laurent Beauty Consultants are enrolled in different training to develop skills around the brand, the products and selling technique. The career path of the YSL Beauty Consultant has the potential for Retail Management or advanced Makeup Artistry positions.
MAKEUP APPOINTMENT
HOW CAN I BOOK A MAKEUP APPOINTMENT? HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?
The YSL Makeup Artist crew will be more than happy to offer you a Makeup service at our Boutique. I invite you to contact directly one of our YSL Boutiques in order to book your appointment based on your availability.
The Dubai Mall: +97143253509
Mall of The Emirates: +97143209624
PRODUCTS
ARE YOUR PRODUCTS TESTED ON ANIMALS?
Our consumers’ health and safety have always been an absolute priority for YSL Beauty. As is the support of animal welfare. YSL BEAUTY has been committed to new methods of assessing safety that don’t involve animals.
A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal/YSL BEAUTY no longer tests its ingredients on animals and no longer tolerates any exception to this rule.
DO YOUR PRODUCTS CONTAIN SILICON?
Silicons are used in some cosmetic products thanks to their unique sensory benefits and properties:
- Long lasting effect in lipstick
- Give products like creams or makeup a silky, spreadable, luxurious texture.
- We always choose silicons that are high-performing and with minimal impact on the environment. We don’t use D4*
To identify them in our products, take a look at the ingredients list on packaging. They can be found under names such as "dimethicone", "cyclopentasiloxane (D4)", "dimethiconol", "phenyl trimethicone", "amodimethicone", "cyclomethicone". The easiest way to identify silicons is to look for words that end in one of these: –cone, –conol, –silane or –siloxane.
*The silicone called cyclotetrasiloxane (D4) is suspected of having carcinogenic, mutagen or toxic effects for reproduction. This ingredient is forbidden by the European Regulation.
WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?
We apologize for discontinuing your favorite YSL Beauty product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please contact us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.
ORDERS, SHIPPING & RETURNS
HOW CAN I CONTACT CUSTOMER SERVICE?
Should you have any inquiries, please contact us here
WHY CREATE AN ACCOUNT?
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by YSL Beauty: parcel tracking, creating a list of your own personal favorite products, viewing past orders, etc.
To receive any news from YSL Beauty, you must tick the box when registering saying that you wish to be contacted by email with future YSL Beauty product news and offers.
All your account information at YSL Beauty will only be used as part of your relationship with YSL Beauty.
This information can be changed by you at any time by managing your account online.
It can also be completely removed from our database upon request.
HOW CAN I TRACK MY ORDER?
View the details of your purchase, including your order status, and delivery tracking information.
Simply, go to "Track Your Order" page, enter your order number, and the email address you used for the purchase, then click on the "Track Your Order" button.
If you are a registered customer, you can also track your order by signing into your account, navigating to "Order History" tab to see all of your placed orders so far.
Next, search for your order, and click on the "View Order Details" button. Once you are in your order details page, click on "Track My Order" button to open the tracking page, and you are done!
MAY I RECEIVE FREE SAMPLES?
We understand your need and know that it’s pleasant to test the products before buying. Therefore, we advise you to visit one of our YSL boutiques in order to test the product. On another hand, if you are buying online we will offer you 2 samples of your choice.
WHAT TYPE OF DELIVERY OPTIONS ARE AVAILABLE?
We offer the below delivery options in United Arab Emirates:
- Standard Delivery: delivery will be done within one (1) to three (3) days from the receipt of the order
- Express Delivery: same day delivery in Dubai only (excluding Hatta) within 4 hours for orders placed before 3 pm (except Friday and public holidays)
To read more about our shipping and return services, please click on the below link:
WHERE IS MY ORDER?
Our customer service team are always here to help you. Should you have any questions about your order, kindly get in touch with us here.
You can also track your order from the website from the tracking section of login page below:
CAN I RETURN OR EXCHANGE AN ITEM?
YSL Beauty offers our customers a 14 days return policy that applies on purchases made on our website.
If you wish to return your purchase for any reason, please contact us using our online Contact Us Form, stating your order number, reasons for return and the date the order was received.
Please note that products purchased under "Make It Yours" feature, including, engraved items, Customized caps, Black Opium Jackets & Mon Paris Ribbons, cannot be returned.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you would like to change or cancel your order, kindly get in touch with our customer service here.
*Please note: once your order is processed, it cannot be modified or cancelled.
I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT? MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
You have a legal right to return a product to us if it is faulty or damaged or you have not received the product you ordered. To report a damaged or wrong product please contact us with your concerns, and one of our customer service agents will ask for a picture of the damaged or faulty product. We will examine the case as quickly as possible. If the damaged or non-compliant nature of the Product is confirmed by us, we will send you a new package including the product that was damaged or missing.
Note that only in these specified circumstances (faulty, damaged, non-compliant Product) will we pay the reasonable delivery costs you incur in returning the Product(s) to us subject to the inclusion of a returns proof of postage receipt.
